The Diliman Interactive Learning Center institutes an online support system at DILC.upd.edu.ph/helpdesk for responding to inquiries and requests. The Helpdesk consolidates, tracks and updates issues received through DILC emails, fax, phones, websites as well as from SMS and social media.
This type of system is commonly used in industry customer support services, as it allows systematic tracking and resolution of issues and concerns coming from customers. The DILC Helpdesk facilitates DILC teams to address problems while building a knowledge base that helps DILC solve future issues with greater ease and efficiency. In this system, every support request is assigned a unique ticket number which you can use to track online the progress and responses to requests. For reference, the Helpdesk provides complete archives and history of all your support transactions with the system.